Privacy Policy for Herbarium Hub

Herbarium Hub (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our site, purchase our rare and exotic herb plants, attend our workshops, or buy our handcrafted herb-based products and growing kits.

By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identification Information: When you make a purchase, register for a workshop, or create an account, we may collect information such as your name, shipping address, billing address, and contact details.
• Transactional Data: Details about the products and services you have purchased from us, including order history, payment methods (though we do not store full payment card details on our servers, these are processed by secure third-party payment gateways), and shipping information.
• Workshop and Educational Interaction Data: Information related to your participation in our workshops, including registration details and any feedback you provide.
• Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the time and date of your visit. This helps us understand how our site is used and how we can improve it.
• Communication Data: Records of any correspondence between you and Herbarium Hub, including inquiries and customer support interactions.

How We Use Your Information

We use the information we collect for various purposes to provide and enhance your experience with Herbarium Hub:

• To Process Orders and Deliver Products: Fulfilling your purchases, managing shipping and deliveries, and processing payments for our plants, products, and kits.
• To Administer Workshops: Facilitating your registration and participation in our herb cultivation workshops.
• To Provide Customer Support: Responding to your inquiries, concerns, and providing assistance related to your orders, workshops, or general questions.
• To Improve Our Services: Analyzing usage trends, monitoring the effectiveness of our platform, and enhancing our product offerings and educational content.
• For Marketing and Promotion (with your consent): Sending you updates about new products, upcoming workshops, special offers, and other information we think you might find interesting, provided you have opted in to receive such communications.
• To Maintain Security: Protecting our platform and customers from fraud, unauthorized access, and other security threats.
• To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.

Sharing Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information with trusted third parties in the following circumstances:

• Service Providers: We may engage third-party companies and individuals to facilitate our services, such as payment processors, shipping carriers, website hosting partners, and marketing service providers. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as an asset. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Data Security

We are committed to ensuring the security of your information. We implement a variety of security measures, including physical, electronic, and managerial procedures, to help protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.

Cookies

Our online platform uses "cookies" to enhance your experience. Cookies are small data files placed on your device. We use cookies for purposes such as:

• Site Functionality: To enable essential features of our site, such as keeping you logged in or remembering items in your shopping cart.
• Performance and Analytics: To understand how you use our site and so we can improve its performance and your browsing experience.
• Personalization: To remember your preferences and tailor content to your interests.

You can configure your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• By Post: Herbarium Hub, Pasir Panjang Drive 6, Singapore, 117502, SG